Payment in full is required before work is begun. Orders over $2000, require a 50% deposit and are billed the remaining balance and shipping prior to completion. Accepted payment methods are credit cards (VISA, MASTERCARD, DISCOVER, and AMEX), check, money order, or cash. There is a $20 fee for any returned check. We collect sales tax (8.625%) for all orders in the State of New York. Tax exempt orders must be accompanied with an ST-120 prior to payment.
Customers will assume complete responsibility to obtain permission for reproduction of all artwork including but not limited to logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, Dolce Press LLC will not be held liable under any circumstances. Dolce Press cannot recreate any artwork that is owned or offered for sale by someone else without prior consent and signed release from the property holder.
Proofs for custom orders are sent as a PDF to the email address on file for your order. While we make every effort to insure all final files are accurate, please review the files and note that final content (including spelling, layout, and punctuation) and job specifications (including size, colors, and printing / finishing options) are the client’s responsibility. Up to two proofs are included with every custom order. Additional proofs are billed accordingly, for more information on proof costs email us at firstname.lastname@example.org.
If there are corrections, please note them clearly on the proof and email us at email@example.com. Screen colors are not 100% accurate. Exact colors should be specified as Pantone Solid Uncoated. Signed final proofs will not be accepted with any changes. If a change is needed, please note and submit them on the proof sheet and we will resend a revised final proof.
Dolce Press takes every measure to insure each piece is accurate, but colors may vary slightly from piece to piece due to the nature of letterpress. Please note digitally printed colors will vary.
Orders are shipped based on order date and our current queue. Rush service is available on a per order basis, based on our current workload. For more information on our current turnaround time or for rush printing please email us at firstname.lastname@example.org.
Shipping addresses are specified at the time an order is placed. Any request for an address change should be emailed to email@example.com. Once an address is updated in our system, you will receive a confirmation email. If you do not receive a confirmation, then the address has not been updated.
All packages shipped within the continental United States are sent via FedEx Ground unless the destination specified is a PO Box. For PO Box orders, packages are mailed via USPS First Class. Priority and Overnight shipping is available for an additional cost, email us for more information and a quote (firstname.lastname@example.org).
International orders are shipped via FedEx International Ground (Canada & Mexico) or USPS Priority. Shipping charges are billed separately. Prior to shipment you will receive quotes for shipping including price and delivery estimates.
Orders can be picked up at our NY location during normal business hours. Please arrange ahead of time for a date and time to stop by.
While we make every effort to ensure packages are delivered on time, once shipped we have no control over delays. All orders over $1000 require a signature upon delivery unless waived by the customer. If no one is present when delivery is attempted, delivery will be attempted on the next available business day. We are not responsible for lost or damaged shipments. Insurance is available for shipments for an additional fee, for more information and pricing please email us at email@example.com.
Refunds & Returns
All requests for returns or cancelled orders should be directed to firstname.lastname@example.org. Please note that depending on the status of your order, there may be charges that cannot be refunded. There are no refunds for any custom orders including wedding invitations, stationery, and business cards. For all other orders (not custom), request for refunds/returns must be made within 10 business days of receipt.
To be eligible for a return (for non-custom orders only), package and contents must be returned in original condition. The customer is responsible for packing and shipping any merchandise to our warehouse:
Dolce Press, LLC
230 Knickerbocker Avenue
Bohemia, NY 11716
We will notify you when we receive your return. Refunds are generally processed within 5-7 business days once we verify that all items are in original condition.